MassReception

Never Miss a
Billable Lead Again.

The 24/7 AI Receptionist that screens callers, schedules consultations, and integrates directly with your current system.

Hear it in Action

Listen to a real call handled by MassReception AI.

Live Demo
AI Receptionist

Thank you for calling Hart and Sloan Injury Law. I'm their AI receptionist. How may I help you?

Ashley Johnson

Hi. I was recently in a car accident, so I need an attorney.

AI Receptionist

Thank you for sharing that. Can you tell me a little more about the situation?

Ashley Johnson

Yeah, I was rear-ended at a red light. It was the other driver's fault.

AI Receptionist

I'm sorry to hear about your accident, but I'm glad you're reaching out for help. Let's gather some details to assist you further. Can I start by getting your full name?

Ashley Johnson

Ashley Johnson.

AI Receptionist

Thank you, Ashley. What's the best phone number to reach you at?

Ashley Johnson

It's 404-555-0199.

AI Receptionist

Could you also provide your email address?

Ashley Johnson

It's Ashley_j15@gmail.com.

AI Receptionist

Could you tell me the county where the incident occurred?

Ashley Johnson

Yeah, it was in Gwynet County.

AI Receptionist

Was a police report filed for the incident? Yes. Were you the one driving at the time of the accident?

Ashley Johnson

Yes, I was.

AI Receptionist

Have you received any medical treatment for your injuries? Yes. The next step is scheduling a brief call with our intake specialist to gather more details from you, and then we can determine whether we will accept your case. Do you have any questions before we proceed with scheduling?

Ashley Johnson

Yeah. Does that cost anything?

AI Receptionist

No. The initial consultation with our intake specialist doesn't cost anything. We work on a contingency fee basis, which means you don't pay any fees unless we win your case. Is there anything else you'd like to know before we schedule your call?

Ashley Johnson

How soon can I get scheduled?

AI Receptionist

I don't have that answer, but let me transfer you to our scheduling team, and they will assist you in setting up the earliest available time. One moment, please.

Matthew

Hi, this is Matthew with Hart and Sloan Injury Law, I'll be helping you schedule your consultation. To confirm, am I speaking with Ashley Johnson?

Ashley Johnson

Yes.

Matthew

Perfect. Let me take a look at our calendar. We have openings tomorrow between 1:00 PM and 4:00 PM or Friday between 10:00 AM and 12:00 PM. Which works best for you?

Ashley Johnson

Friday at 10:00 is good for me.

Matthew

Great. Let me get you down for that. Just a moment. All right, you're confirmed for this Friday at 10:00 AM with the intake specialist. You'll get a confirmation email, and our intake specialist will call you at the time of your appointment.

Ashley Johnson

Thank you.

Matthew

Thanks for calling, and have a great day.

Ashley Johnson

You too. Bye-bye.

Trusted by 5+ Law Firms

Cadiz Law
Buchanan Law Firm
The Legacy Law Firm
BenGlassLaw
Dallo Law

Why Law Firms Choose Us

Traditional receptionists are expensive and limited by hours. We offer a smarter, scalable alternative.

24/7 Availability

Calls answered instantly, day or night. Never let a potential client go to voicemail again.

Instant Conflict Checking

Automatically cross-references callers with your existing database to prevent conflicts of interest before intake.

Seamless Intake

Intelligent qualification scripts gather case details and sync them directly to your practice management software.

Designed for the Modern Firm

Experience a reception service that understands legal terminology and operates with the professionalism of a senior paralegal.

Natural Language Understanding optimized for legal sectors
Direct calendar integration (CRM, Calendar, & Email)
Customizable escalation protocols for urgent matters
Full call transcripts and summaries visible instantly
AI
Good afternoon, Law Office of Sarah Jenkins. How may I assist you today?
JD
Hi, I need to schedule a consultation regarding a family law matter.
AI
I can certainly help with that. Are you a new client or have you worked with us before?

Calculate Your ROI

See how much revenue you're losing to missed calls.

Estimated Monthly Lost Revenue

$12,000

Net Monthly Gain with AI

$11,730

*Based on $270/mo plan

Simple, Transparent Pricing

Choose the plan that fits your firm's call volume. All plans include 24/7 AI coverage.

Standard

Perfect for solo practitioners.

$95/month
  • Up to 60 calls/month
  • 24/7 Call Screening
  • CRM Integration
Most Popular

Premium

For growing firms.

$270/month
  • Up to 150 calls/month
  • 24/7 Call Screening & Scheduling
  • Advanced CRM & Calendar Sync
  • Custom Knowledge Base

Enterprise

High volume practices.

$800/month
  • Up to 450 calls/month
  • Priority Support
  • Dedicated Account Manager
  • Custom Integration Setup

Frequently Asked Questions

Everything you need to know about our AI-led phone answering service with 24/7 human support.

About the AI Receptionist

What is AI Receptionist, and how does it work?

AI Receptionist is a call answering solution that listens, transcribes, and responds to calls, escalating to a human when needed, the first AI-led phone answering service with 24/7 human support.

What types of calls can AI Receptionist handle?

AI Receptionist screens leads, books appointments, blocks spam, and escalates complex calls to a human receptionist, delivering 24/7 complete coverage.

Will callers know they are speaking to AI?

Yes. AI Receptionist uses a conversational voice, and businesses can customize greetings to introduce the service transparently and professionally.

Human Receptionist Involvement

Who are these human receptionists?

We employ 500 Virtual Receptionists across North America who are rigorously trained to handle a wide range of call scenarios across industries and applications. They work from quiet home offices to give you the experience of an in-house staff person, with none of the "call center" vibe.

Can I customize when calls escalate to a human receptionist?

Yes. Escalation rules are built into your call handling playbook and tailored to match your business needs.

How smooth is the transition between AI and a human receptionist?

Transitions are seamless, AI Receptionist will always inform the caller before connecting them to a human agent, avoiding cold transfers and jarring experiences.

Billing, Pricing, and Value

How is billing structured for AI Receptionist?

MassReception offers simple monthly subscription packages with no setup fees, no contracts, no spam charges. Subscribe month-to-month and cancel anytime.

Is there an extra fee when a call escalates from AI to a human receptionist?

No. Human escalation is included with every AI Receptionist subscription.

How does AI Receptionist save businesses money compared to hiring in-house staff?

AI Receptionist offers 24/7 call handling without hiring, training, or managing staff, reducing overhead while ensuring no missed calls.

Quality, Security, and Integrations

How does MassReception ensure call quality with AI Receptionist?

Every call is recorded and transcribed, providing a clear, verifiable record for quality assurance, training, and business documentation.

Is caller data secure with AI Receptionist?

Yes. MassReception follows strict security protocols including encrypted storage for call recordings and transcripts.

Can AI Receptionist integrate with my CRM and other tools?

Yes. AI Receptionist natively integrates with Salesforce, HubSpot, Clio Grow, Clio Manage, plus 5,000+ apps either natively, or through Zapier and Make.