MassReception

Never Miss a
High-Intent Lead Again.

The 24/7 AI receptionist that answers calls, qualifies leads, books appointments, and integrates with your current systems.

Hear it in Action

Listen to a plumbing intake flow for a broken water heater, from warranty details through same-day scheduling.

Audio Demo
AI Receptionist

Thank you for calling Mountain View Plumbing. How may I help you?

Ryan Whitmore

Hi, I just went to take a shower before work and realized I have no hot water.

Ryan Whitmore

I think my water heater stopped working.

Ryan Whitmore

I bought it from you guys five years ago, so I'm hoping it's still under warranty.

AI Receptionist

I'm sorry to hear that. No hot water is never a great way to start the day.

AI Receptionist

Thankfully, if your water heater is only five years old, it should still be under warranty.

AI Receptionist

Just a few quick questions so I can help get the right technician to you as quickly as possible. Are you the homeowner or the person responsible for the property?

Ryan Whitmore

Yes, it's my house.

AI Receptionist

Great. Do you have easy access to where the water heater is located?

Ryan Whitmore

Yeah, it's in my basement.

AI Receptionist

Do you know the brand of your hot water heater?

Ryan Whitmore

Yeah, it's a Rheem.

AI Receptionist

Could you tell me the model name of the unit? That will help us bring the right parts.

Ryan Whitmore

Yeah, it's labeled Rheem Performance Platinum.

AI Receptionist

Rheem Performance Platinum. Noted. Thank you. Can I get your full name, please?

Ryan Whitmore

It's Ryan Whitmore.

AI Receptionist

Thanks, Ryan. Is the number you're calling from, 510-738-2146, the best way to reach you?

Ryan Whitmore

Yes.

Ryan Whitmore

One question. Do you guys charge extra for same-day appointments?

AI Receptionist

Same-day appointments are available at no extra charge during normal business hours, 9 to 5.

AI Receptionist

If after-hours service is required, you will be notified of additional fees before scheduling.

Ryan Whitmore

Great. How long do these diagnostics usually take? I'll need to notify my boss at work.

AI Receptionist

Most diagnostic appointments take 30 to 60 minutes, depending on the issue.

AI Receptionist

If a full repair is needed, the technician will let you know the estimated time and cost on-site.

Ryan Whitmore

Okay, that's fine. Um, do I need to be home the whole time?

AI Receptionist

We do recommend that someone over the age of 18 is present during the service window.

Ryan Whitmore

Okay, that's no problem.

AI Receptionist

Let me check how soon we could get a technician to you. What is your ZIP code?

Ryan Whitmore

It's 94544.

AI Receptionist

Great. The earliest we have available is today at 2 p.m. Does that work for you?

Ryan Whitmore

Yeah, let's do 2 p.m.

AI Receptionist

You got it. Finally, what's the street address for your house?

Ryan Whitmore

It's 27468 Mission Hills Drive in Hayward, California.

AI Receptionist

Great. You're all set for 2 p.m. today. A text confirmation will be sent shortly, including the direct phone number for your technician.

AI Receptionist

If anything changes, just give them a call. Thanks again. We'll see you this afternoon.

Trusted by service businesses and sales teams

Cabin Creek Lookout
WA Mobile Detailing
O'Connor Law Firm
Northshore Home Services
Bluebird Dental
Evergreen Roofing

Why Growing Teams Choose Us

Traditional reception coverage is expensive and limited by hours. We offer a faster, scalable alternative.

24/7 Availability

Calls answered instantly, day or night. Never let a high-intent lead go to voicemail again.

Instant Lead Qualification

Automatically gathers the right intake details so your team can prioritize qualified opportunities faster.

Seamless Scheduling

Smart workflows capture caller details and sync appointments directly with your CRM, calendar, or internal systems.

Designed for Modern Teams

Experience a reception service that sounds polished, adapts to your business, and handles scheduling with the consistency of a dedicated in-house coordinator.

Natural language conversations tailored to your business
Direct calendar integration (CRM, Calendar, & Email)
Customizable escalation rules for urgent or high-value callers
Full call transcripts and summaries visible instantly
AI
Good afternoon, thanks for calling Bluebird Dental. How may I assist you today?
JD
Hi, I need to schedule a cleaning appointment for next week.
AI
I can certainly help with that. Are you a new customer or have you visited us before?

Calculate Your ROI

See how much revenue you may be losing to missed calls and slow follow-up.

Estimated Monthly Lost Revenue

$12,000

Net Monthly Gain with AI

$11,801

*Based on $149/mo plan

Simple, Transparent Pricing

One flat monthly plan with the full feature set your team needs for 24/7 AI coverage.

Flat Rate

AI Receptionist

Full call handling, scheduling, and CRM-ready workflows in one straightforward monthly plan.

$149/month
  • Unlimited Monthly Calls
  • 24/7 Call Screening & Scheduling
  • Advanced CRM & Calendar Sync
  • Custom Knowledge Base

Frequently Asked Questions

Everything you need to know about our AI-led phone answering service with 24/7 human support.

About the AI Receptionist

What is AI Receptionist, and how does it work?

AI Receptionist is a call answering solution that listens, transcribes, and responds to calls, escalating to a human when needed while giving your business 24/7 coverage.

What types of calls can AI Receptionist handle?

AI Receptionist screens leads, books appointments, blocks spam, and escalates complex calls to a human receptionist, delivering 24/7 complete coverage.

Will callers know they are speaking to AI?

Yes. AI Receptionist uses a conversational voice, and businesses can customize greetings to introduce the service transparently and professionally.

Human Receptionist Involvement

Who are these human receptionists?

We employ trained virtual receptionists across North America who handle a wide range of industries and call scenarios. They work from quiet home offices to give you the feel of in-house support without the call-center experience.

Can I customize when calls escalate to a human receptionist?

Yes. Escalation rules are built into your call handling playbook and tailored to match your business needs.

How smooth is the transition between AI and a human receptionist?

Transitions are seamless, AI Receptionist will always inform the caller before connecting them to a human agent, avoiding cold transfers and jarring experiences.

Billing, Pricing, and Value

How is billing structured for AI Receptionist?

MassReception offers simple monthly subscription packages with no setup fees, no contracts, no spam charges. Subscribe month-to-month and cancel anytime.

Is there an extra fee when a call escalates from AI to a human receptionist?

No. Human escalation is included with every AI Receptionist subscription.

How does AI Receptionist save businesses money compared to hiring in-house staff?

AI Receptionist offers 24/7 call handling without hiring, training, or managing staff, reducing overhead while ensuring no missed calls.

Quality, Security, and Integrations

How does MassReception ensure call quality with AI Receptionist?

Every call is recorded and transcribed, providing a clear, verifiable record for quality assurance, training, and business documentation.

Is caller data secure with AI Receptionist?

Yes. MassReception follows strict security protocols including encrypted storage for call recordings and transcripts.

Can AI Receptionist integrate with my CRM and other tools?

Yes. AI Receptionist integrates with tools like Salesforce, HubSpot, calendars, and thousands of other apps either natively or through automation platforms like Zapier and Make.