MassReception

Never Miss a
High-Intent Lead Again.

The 24/7 AI receptionist that answers calls, qualifies leads, books appointments, and integrates with your current systems.

Hear it in Action

Listen to a mobile detailing booking flow from service selection through fee disclosure and appointment confirmation.

Audio Demo
AI Receptionist

Hi, I am Reflective Details booking assistant. How can I help you today?

Caller

Hi, I would like to book a detail for my car.

AI Receptionist

I'd be happy to help you book a detail for your car. What type of detailing service are you looking for? We offer services like Express Wash, Full Detail, Mini Detail, and others.

Caller

I would like a Full Detail.

AI Receptionist

What type of vehicle do you have?

Caller

I have a Dodge Durango.

AI Receptionist

Got it. A Dodge Durango is an SUV. What's your address where you'd like the detailing service performed? Can you also provide your zip code?

Caller

Zero.

AI Receptionist

Got it. You're located outside our primary service area. Is that correct?

Caller

Yes.

AI Receptionist

Your location is outside our primary service area, so there's a $30 travel fee added to the base service price.

AI Receptionist

That's $330 total, $300 plus $30 travel fee. The $30 covers our travel to your area. Shall we proceed?

Caller

Yes.

AI Receptionist

Great. What date would you prefer for your appointment? We're available Monday through Saturday.

Caller

Um, can you do Friday?

AI Receptionist

You said Friday, correct?

Caller

Yes.

AI Receptionist

Let me check available times for Friday at your location. What's your full name for the booking?

Caller

Brennan Ray.

AI Receptionist

What's your phone number in case we need to contact you about your appointment? What's your email address for the booking confirmation?

Caller

Group.com.

AI Receptionist

Perfect. That's where you'll receive your booking confirmation and all updates. Any add-ons for your detail service?

Caller

Um, no. I'm good with just a Full Detail.

AI Receptionist

I checked Friday, but we're fully booked that day for your area.

AI Receptionist

However, I do have these openings available: Wednesday, August 20th at 10 a.m., Thursday, August 21st at 10:30 a.m., and Saturday, August 23rd at 12:25 p.m. Which of these times works best for you?

Caller

Let's do August 23rd.

AI Receptionist

Creating your mobile detailing appointment now.

AI Receptionist

Your mobile detailing appointment is confirmed for Saturday, August 23rd at 12:25 p.m. at your location.

AI Receptionist

Your booking ID, which is CASDLIH5LP4H, has been sent to your phone via text message and will be used for cancellation or updating of your booking.

AI Receptionist

Appointment details have also been emailed to you. Please remember our cancellation policy.

AI Receptionist

We require 24-hour notice for cancellations, and there's a 50% fee for late cancellations.

AI Receptionist

Is there anything else I can help you with today?

Caller

No, that's all. Thank you.

Trusted by service businesses and sales teams

Cabin Creek Lookout
WA Mobile Detailing
O'Connor Law Firm
Northshore Home Services
Bluebird Dental
Evergreen Roofing

Why Growing Teams Choose Us

Traditional reception coverage is expensive and limited by hours. We offer a faster, scalable alternative.

24/7 Availability

Calls answered instantly, day or night. Never let a high-intent lead go to voicemail again.

Instant Lead Qualification

Automatically gathers the right intake details so your team can prioritize qualified opportunities faster.

Seamless Scheduling

Smart workflows capture caller details and sync appointments directly with your CRM, calendar, or internal systems.

Designed for Modern Teams

Experience a reception service that sounds polished, adapts to your business, and handles scheduling with the consistency of a dedicated in-house coordinator.

Natural language conversations tailored to your business
Direct calendar integration (CRM, Calendar, & Email)
Customizable escalation rules for urgent or high-value callers
Full call transcripts and summaries visible instantly
AI
Good afternoon, thanks for calling Bluebird Dental. How may I assist you today?
JD
Hi, I need to schedule a cleaning appointment for next week.
AI
I can certainly help with that. Are you a new customer or have you visited us before?

Calculate Your ROI

See how much revenue you may be losing to missed calls and slow follow-up.

Estimated Monthly Lost Revenue

$12,000

Net Monthly Gain with AI

$11,730

*Based on $270/mo plan

Simple, Transparent Pricing

Choose the plan that fits your business's call volume. All plans include 24/7 AI coverage.

Standard

Perfect for small teams.

$95/month
  • Up to 60 calls/month
  • 24/7 Call Screening
  • CRM Integration
Most Popular

Premium

For growing teams.

$270/month
  • Up to 150 calls/month
  • 24/7 Call Screening & Scheduling
  • Advanced CRM & Calendar Sync
  • Custom Knowledge Base

Enterprise

High-volume businesses.

$800/month
  • Up to 450 calls/month
  • Priority Support
  • Dedicated Account Manager
  • Custom Integration Setup

Frequently Asked Questions

Everything you need to know about our AI-led phone answering service with 24/7 human support.

About the AI Receptionist

What is AI Receptionist, and how does it work?

AI Receptionist is a call answering solution that listens, transcribes, and responds to calls, escalating to a human when needed while giving your business 24/7 coverage.

What types of calls can AI Receptionist handle?

AI Receptionist screens leads, books appointments, blocks spam, and escalates complex calls to a human receptionist, delivering 24/7 complete coverage.

Will callers know they are speaking to AI?

Yes. AI Receptionist uses a conversational voice, and businesses can customize greetings to introduce the service transparently and professionally.

Human Receptionist Involvement

Who are these human receptionists?

We employ trained virtual receptionists across North America who handle a wide range of industries and call scenarios. They work from quiet home offices to give you the feel of in-house support without the call-center experience.

Can I customize when calls escalate to a human receptionist?

Yes. Escalation rules are built into your call handling playbook and tailored to match your business needs.

How smooth is the transition between AI and a human receptionist?

Transitions are seamless, AI Receptionist will always inform the caller before connecting them to a human agent, avoiding cold transfers and jarring experiences.

Billing, Pricing, and Value

How is billing structured for AI Receptionist?

MassReception offers simple monthly subscription packages with no setup fees, no contracts, no spam charges. Subscribe month-to-month and cancel anytime.

Is there an extra fee when a call escalates from AI to a human receptionist?

No. Human escalation is included with every AI Receptionist subscription.

How does AI Receptionist save businesses money compared to hiring in-house staff?

AI Receptionist offers 24/7 call handling without hiring, training, or managing staff, reducing overhead while ensuring no missed calls.

Quality, Security, and Integrations

How does MassReception ensure call quality with AI Receptionist?

Every call is recorded and transcribed, providing a clear, verifiable record for quality assurance, training, and business documentation.

Is caller data secure with AI Receptionist?

Yes. MassReception follows strict security protocols including encrypted storage for call recordings and transcripts.

Can AI Receptionist integrate with my CRM and other tools?

Yes. AI Receptionist integrates with tools like Salesforce, HubSpot, calendars, and thousands of other apps either natively or through automation platforms like Zapier and Make.